This FAQ describes the supported web browsers for the platform. Desktop/Laptop Google Chrome (Windows & Mac) Latest stable version supported Mozila Firefox (Windows & Mac) Latest stable version supported Apple Safari (Mac) Latest stable version supported Microsoft Edge (Windows) Latest stable version supported (limited functionality based on browser performance) …
If you have created a new User for your account and they have not received the Welcome email, firstly have them check that the Welcome Email is not in their Junk/Spam folder If it is not in their Junk/Spam folder nor their Inbox, then you can resend the Welcome Email from User Management Read our …
How do I resend a Welcome email to a new User if they have not received it? Read More »
The devices report many different events that are used for tracking, reporting and notifications. These events are grouped into the following categories: General – normal events used for tracking location, movement and usage e.g. ignition and distance interval events Information – Events that confirm a certain informational event e.g. Fence interaction, GPS Signal Acquired Warning – Important events …
What are the definitions of Event Types & Important Events? Read More »
The Reminders Notifications report provides you with a report to review the reminders that have been met and associated notifications sent by the platform over a selected date range. This report can be used by your fleet or maintenance teams to review what reminders have been met in the last 7-days for example, assisting with …
The Reminders Report provides you with a report to see what reminders you have set on your assets and their status. This report provides a complete overview of all reminders across your fleet and can be used to assist with planning and scheduling your asset servicing or scheduling vehicle registration renewals for example. 1. Click …
The Trips report displays all trips completed by your Assets over the selected date range 1. Click on Reports on the top menu 2. Select the Trips Report from the drop down menu The trip report will then load a table displaying the following columns: Asset/Driver: Asset Label, Group and assigned driver (if applicable) Start …
Your User accounts can be exported to CSV from User Management for account reconciliation and reporting purposes. Follow the steps below to learn how to export a list of your User accounts. Proceed to Users On the Users home screen, hover your cursor over the download icon to the right of the search bar Click on the CSV File option …
You may want to disable a User account when a User has left your organisation or if they no longer require access to the platform. Follow the steps below to disable a User account. Click on the three dots next to the Help icon. Select Users from the drop down system menu to load the User Management …
Follow the below steps to quickly and easily create a new User. Click on the three dots next to the Help icon. Select Users from the drop down system menu to load the User Management module. 3. In the User Management Home screen, click on the New User button to the left of the search bar. The Create User dialogue …
As User Management is a core part of Account Settings, it is only accessible to Users with System Admin account permissions. If you are a System Admin you can access User Management as follows: Click on the three dots next to the Help icon. Select Users from the drop down system menu to load the User Management module. 3. …